Wednesday, November 21, 2012

Being an Etsy Customer


As I was searching across Etsy to buy something for my class, I came across this company called “The White Tulip.”  This shop on Etsy monograms whatever you would like on items such as napkins.  There are many many products to choose from and you can personalize them as much as you would like.

I found these napkins and thought they would be a perfect to match my mother’s china.  Her china is an off-white plate with peach, a mint green, and gold colored floral design covering the entire plate.  When I found these napkins they had to option to choose the type of napkin and also the color, off-white or stark white, so I chose off-white.  From there, the options for the color of the monogramming were endless.  The store owner allowed me to choose whichever color I would like.  I sent in my requests and Alison, the store owner, immediately sent back options for the color thread I would like.  We went back and forth with each other trying to understand the colors that I needed, whether it be a peach color, mint green, gold, or the final decision off-white.  Alison was very helpful and sent back a lot of feedback very quickly. 

I received the napkins in a very short amount of time and they were nicely packaged when I received them.  The napkins were folded and pressed nicely and put 4 into a clear plastic packaging with a self adhesive seal.  There was also a business car added to one of the packages with “The White Tulip” logo on it. 

Overall, the customer service was excellent and the pricing was good for the amount of napkins I did receive.  The interaction with the shop owner was professional and efficient.  They were willing to help me choose the colors I wanted, so something as simple as a napkin was turned into a nice personalized item I was able to give to my mother to use for our Thanksgiving table. 
I would recommend this shop to anyone looking for professional service and an outstanding product!
-Caroline-

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